Serviceman Building a national service organization was a critical challenge to a growing company like Burroughs. Distributed sales teams generated the need for office locations, and increased sales generated the need for men who could provide service to the growing customer base. Branch offices were positioned in high growth potential areas as the company grew.
Being able to offer (and advertise) a substancial service organization became a competitive advantage as more business machine vendors populated the early 20th century. It became a strategy to advertise service capability in print advertisements during those early years.
Training the new sales and service force was also a challenge. Service personnel that were hired were dispatched to the Detroit main plant and spent months on the product assemble lines learning to build, and as a result service, the latest machine models. These servicemen (there were no woman servicing Burroughs machine in the early years) were rotated to every work station in the manufacturing line so they would learn each part of the machines. As a result, when these servicemen arrived back in their home towns to begin their jobs, they know the part number of every part in the machine. Servicemen were originally names 'Mechanical Inspectors'. Later, the name 'Field Engineers' was used.
Eventually, the service organization had significant depth to have branch offices in all large cities in the USA. They also established 'resident points' where Field Engineers (as the became to be called) would work out of their homes in more remote areas.
The following is a list of service locations, called Branch Offices, in the USA in 1907. Locations marked with * were 'sub-agencies' selling and servicing Burroughs products.
Being able to offer (and advertise) a substancial service organization became a competitive advantage as more business machine vendors populated the early 20th century. It became a strategy to advertise service capability in print advertisements during those early years.
Training the new sales and service force was also a challenge. Service personnel that were hired were dispatched to the Detroit main plant and spent months on the product assemble lines learning to build, and as a result service, the latest machine models. These servicemen (there were no woman servicing Burroughs machine in the early years) were rotated to every work station in the manufacturing line so they would learn each part of the machines. As a result, when these servicemen arrived back in their home towns to begin their jobs, they know the part number of every part in the machine. Servicemen were originally names 'Mechanical Inspectors'. Later, the name 'Field Engineers' was used.
Eventually, the service organization had significant depth to have branch offices in all large cities in the USA. They also established 'resident points' where Field Engineers (as the became to be called) would work out of their homes in more remote areas.
The following is a list of service locations, called Branch Offices, in the USA in 1907. Locations marked with * were 'sub-agencies' selling and servicing Burroughs products.
City and State Address
*Albany, New York 93 State Street
Atlanta, Georgia 1503-1504 Forth National Bank Building
Baltimore, Maryland 12 St. Paul Street
Birmingham, Alabama 1410-1412 Brown Marx Building
Boston, Massachusetts 302-303 John Hancock Building
*Buffalo, New York 212-214 Pearl Street
Ceder Rapids, Iowa 127 North Third Street
*Chattanooga, Tennessee 32 News Building
Chicago, Illinois Fourth Floor, Majestic Building
Cincinnati, Ohio 23-24 Pickering Building
Cleveland, Ohio 901 Rockefeller Building
Cleveland, Ohio 807 American Trust Building
*Columbus, Ohio 3 Keith Theater Building
Dallas, Texas 255 Main Street
*Davenport, Iowa 107 Main Street
Denver, Colorado 1526 Court Place
Des Moines, Iowa 113-115 Iowa Loan & Trust Building
Detroit, Michigan 1327 Majestic Building
Detroit, Michigan 1 Burroughs Place
*Duluth, Minnesota 410 West Superior Street
Fargo, North Dakota 1-2 Magill Building
Fort Worth, Texas 710 Houston Street
Hartford, Connecticut 123-425 Connecticut Mutual Life Building
Houston, Texas 900 Main Street
Indianapolis, Indiana 714 State Life Building
Jackson, Mississippi 115 North State Street
*Joplin, Mo. 121 East Fourth Street
Kansas City, Mo. 136 East Eight Street
Little Rock, Arkansas 311 West Markham Street
*Los Angeles, California 220 West Fourth Street
Louisville, Kentucky 407-409 Lincoln Savings Building
Lynchburg, Va. Lynchburg National Building
Memphis, Tennessee 2 Lee Building
Milwaukee, Wis. 419 Broadway
Minneapolis, Minnesota 505 Hennepin Avenue
Nashville, Tennessee 618-619 First National Bank Building
Newark, New Jersey 405 Union Building
New Orleans, La. 710 Morris Building
New York, New York 20-24 Vesey Street
*Oakland, California 460 Thirteenth Street
Oklahoma City, Oklahoma 317 Lee Building
Omaha, Nebraska 402 South Fifteenth Street
Parkersburg, West Virginia Union Trust Building
Peoria, Illinois 606 Main Street
Philadelphia, Pa. 904-907 Provident Building
Pittsburgh, Pa. 815-816 Bessemer Building
Portland, Maine 42 1/2 Exchange Street
*Portland, Oregon Buchanan Building
*Providence, Rhode Island 335-A Banigan Building
*Rochester, New York 439-441 Powers Building
St. Louis, Mo. 317-318 Victoria Building
*St. Paul, Minnesota 111 Endicott Arcade
*Salt Lake City, Utah 252 South State Street
San Antonio, Texas 123 Soledad Street
San Francisco, California 719 Market Street
*Savannah, Georgia 309 Germania Bank Building
Seattle, Washington Alaska Building
*Shreveport, La. 333 First National Bank Building
*Sioux City, Iowa 1 United Bank Building
*Spokane, Washington Mohawk Building
*Springfield, Mass. 27 Harrison Avenue
*Syracuse, New York 625 University Building
Toledo, Ohio 7 Spitzer Arcade
Washington, D. C. 727 Fourteenth Street
*Worcester, Mass. 515 State Mutual Building
CANADA
*Montreal, Quebec 390 St. James Street
Toronto, Ontario 38 King Street East
Winnipeg, Manitoba 317 Portage Avenue
*Albany, New York 93 State Street
Atlanta, Georgia 1503-1504 Forth National Bank Building
Baltimore, Maryland 12 St. Paul Street
Birmingham, Alabama 1410-1412 Brown Marx Building
Boston, Massachusetts 302-303 John Hancock Building
*Buffalo, New York 212-214 Pearl Street
Ceder Rapids, Iowa 127 North Third Street
*Chattanooga, Tennessee 32 News Building
Chicago, Illinois Fourth Floor, Majestic Building
Cincinnati, Ohio 23-24 Pickering Building
Cleveland, Ohio 901 Rockefeller Building
Cleveland, Ohio 807 American Trust Building
*Columbus, Ohio 3 Keith Theater Building
Dallas, Texas 255 Main Street
*Davenport, Iowa 107 Main Street
Denver, Colorado 1526 Court Place
Des Moines, Iowa 113-115 Iowa Loan & Trust Building
Detroit, Michigan 1327 Majestic Building
Detroit, Michigan 1 Burroughs Place
*Duluth, Minnesota 410 West Superior Street
Fargo, North Dakota 1-2 Magill Building
Fort Worth, Texas 710 Houston Street
Hartford, Connecticut 123-425 Connecticut Mutual Life Building
Houston, Texas 900 Main Street
Indianapolis, Indiana 714 State Life Building
Jackson, Mississippi 115 North State Street
*Joplin, Mo. 121 East Fourth Street
Kansas City, Mo. 136 East Eight Street
Little Rock, Arkansas 311 West Markham Street
*Los Angeles, California 220 West Fourth Street
Louisville, Kentucky 407-409 Lincoln Savings Building
Lynchburg, Va. Lynchburg National Building
Memphis, Tennessee 2 Lee Building
Milwaukee, Wis. 419 Broadway
Minneapolis, Minnesota 505 Hennepin Avenue
Nashville, Tennessee 618-619 First National Bank Building
Newark, New Jersey 405 Union Building
New Orleans, La. 710 Morris Building
New York, New York 20-24 Vesey Street
*Oakland, California 460 Thirteenth Street
Oklahoma City, Oklahoma 317 Lee Building
Omaha, Nebraska 402 South Fifteenth Street
Parkersburg, West Virginia Union Trust Building
Peoria, Illinois 606 Main Street
Philadelphia, Pa. 904-907 Provident Building
Pittsburgh, Pa. 815-816 Bessemer Building
Portland, Maine 42 1/2 Exchange Street
*Portland, Oregon Buchanan Building
*Providence, Rhode Island 335-A Banigan Building
*Rochester, New York 439-441 Powers Building
St. Louis, Mo. 317-318 Victoria Building
*St. Paul, Minnesota 111 Endicott Arcade
*Salt Lake City, Utah 252 South State Street
San Antonio, Texas 123 Soledad Street
San Francisco, California 719 Market Street
*Savannah, Georgia 309 Germania Bank Building
Seattle, Washington Alaska Building
*Shreveport, La. 333 First National Bank Building
*Sioux City, Iowa 1 United Bank Building
*Spokane, Washington Mohawk Building
*Springfield, Mass. 27 Harrison Avenue
*Syracuse, New York 625 University Building
Toledo, Ohio 7 Spitzer Arcade
Washington, D. C. 727 Fourteenth Street
*Worcester, Mass. 515 State Mutual Building
CANADA
*Montreal, Quebec 390 St. James Street
Toronto, Ontario 38 King Street East
Winnipeg, Manitoba 317 Portage Avenue
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